Skill-Building Course
Foundations
of Great Service
Learn the building blocks for reliable, high quality customer experiences, and how to put those pieces together, in this free six-part course.
$99 value, yours free.
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--hero--abstract-bottom-left.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=183&h=114)
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--hero--abstract-bottom-right.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=576&h=335)
What we’ll cover
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--Class1.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=80&h=80)
Discovering your customer service vision and values
Explore the three essential elements for creating your specific customer service standard.
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--Class2.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=80&h=80)
Picking the right support tools
A step-by-step guide to selecting and testing a customer service platform to help you deliver great service.
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--Class3.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=80&h=80)
Hiring the perfect customer service team
Understand the skills and attitudes you’ll need and how to find and select the best candidates.
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--Class4.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=80&h=80)
Investing in self-service
Why self-service matters, and how to build effective self-service options your customers will want to use.
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--Class5.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=80&h=80)
Measuring the right data
Learn how to use reporting tools to better understand your customers, and your business.
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--Class6.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=80&h=80)
Building a customer-centric culture
Looking beyond the customer service department to embed customer at the heart of your business.
Sign up for Foundations of Great Service
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--signup-callout.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=480&h=318)
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--rake-1.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=164&h=1247)
![](https://hs-marketing.imgix.net/images/pages/webinars/foundations-of-great-service/FoundationsWebinar--rake-2.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=107&h=495)