Skill-Building Course
Foundations
of Great Service
Learn the building blocks for reliable, high quality customer experiences, and how to put those pieces together, in this free six-part course.
$99 value, yours free.
What we’ll cover
Discovering your customer service vision and values
Explore the three essential elements for creating your specific customer service standard.
Picking the right support tools
A step-by-step guide to selecting and testing a customer service platform to help you deliver great service.
Hiring the perfect customer service team
Understand the skills and attitudes you’ll need and how to find and select the best candidates.
Investing in self-service
Why self-service matters, and how to build effective self-service options your customers will want to use.
Measuring the right data
Learn how to use reporting tools to better understand your customers, and your business.
Building a customer-centric culture
Looking beyond the customer service department to embed customer at the heart of your business.
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