Customer happiness = business growth

The teams that talk to your customers every day make or break your relationships. Help them do more with less and deliver a better customer experience with a purpose-built communication platform.

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Fast-moving SaaS brands trust Help Scout

Make customer support your differentiator

Deliver fast, quality responses

With Help Scout’s shared inbox, users are able to keep responses accurate and personal while managing 52.6% more emails in the first year.

FAQ for the W-I-N

Enable customers to find answers to frequently asked questions how they want and when they want with Help Scout’s knowledge base.

Constantly improve

Leverage Help Scout’s reports to track customer happiness, team efficiency, and other KPIs so you can stay agile in a competitive market.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Personalize conversations
Track and display customer information to provide better support faster and avoid digging through multiple systems.

Learn more about Email Management

Provide customers instant answers

When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Track what your customers are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Beautifully branded
Ensure your knowledge base matches your brand with your own with custom company branding.

Learn more about Knowledge Base

Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your tech stack

Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.

90+ integrations
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Mobile SDKs
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Open API
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations