Customer Support Hiring Calculator
See how changes in your customer growth, conversation volume, and self-service uptake will affect your customer service hiring needs. Here's how it works
- step 1
Conversation metrics
How many new incoming support requests do you receive in a typical week?How many of your customers are using your products or services in an average week? - step 2
Support agent metrics
How many hours (on all tasks) in a typical working week?Excluding holidays and other leaveIn a typical day how many different conversations does an agent work through?i.e are they 100% answering customers or also handling documentation and other non-queue work?The salary of a typical full time agent is used to calculate the cost of new staff. - step 3
Support lead metrics
e.g for every 8 support staff we need one team leader to manage them. Enter 100 if you don’t use team leads.What do you pay those team leads? (Enter 0 if you don’t have any) - step 4
Growth modeling
Anticipated growth rate of your customer base for the next year :%Anticipated growth rate of customers choosing self-service instead of directly asking for help. :%
More help for building an effective customer service team
Detailed advice to help you plan, hire and train a customer service team as your business grows.
Customer Service23 Customer Service Interview Questions (+ Interview Tips)
Divide these 23 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent.
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.
Customer ServiceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Customer ServiceHoliday Customer Service: 6 Tips for Scaling Support Spikes
Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.
Customer ServiceStep-By-Step Guide: Measuring Customer Service ROI
Measuring customer service ROI is key to ensuring your team gets the budget you need to deliver high-quality support. Here's how to do it.
Customer ServiceCustomer Support Rep Job Description: Template and Examples
When hiring, it's important to nail your customer support representative job description so you get the best possible applicants.
