Becoming the brand customers rave about requires attention to every experience. Help Scout’s support tools help you do this through 1:1 conversations, self-service, and proactive support in one easy platform.
Help Scout vs. Gorgias
Choose the scalable, flexible solution
Help Scout offers scalable pricing, industry-leading support, and powerful features for ecommerce brands.
Beloved ecommerce brands delight their customers with Help Scout
Why the best brands choose Help Scout
If you have multiple brands, need integrations like Salesforce and Hubspot, or want to engage your customers with proactive messages, then Help Scout is right for you.
Simple, per user pricing that doesn’t rise as your customer needs do. We’re more affordable for small brands, and better value for larger ones.
A G2 reviewer using Gorgias says, “We also could hardly ever get in touch with our rep.” Our support team is the best in the industry, leading by example.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Gorgias pricing hurts growth
Don’t pay extra to talk to your customers more
Make changes any time
No contracts required, add users any time
A complete suite
Inbox, chat, and knowledge base all come standard
“Help Scout makes my life infinitely easier. The ease of use for reports makes me a Help Scout devotee for life. We’ve been able to support more customers over time using Help Scout. We see an average of 30% growth year over year in tickets replied, and we have kept our response time consistent.
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Drive revenue and retention with Help Scout
1:1 conversations
Talk to your customers across channels in one unified inbox—including email, live chat, Messenger, and more.
Easy self-service
Reduce your support volume by at least 30% with a knowledge base that's designed for customer self-service.
Proactive support
Meet your customers where they are by embedding proactive messages, help articles, contact forms, and more directly in your app or on your website.
Help Scout 🤝 Happy customers
“Our customer service team is the reason customers keep coming back. Help Scout allows my team to do their job with ease and work faster than before.
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“We love Help Scout. As the customer support department head, I get many sales calls from other help desks. It is always an easy ‘no’ since we have been so happy with Help Scout.
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“Because there are different audiences and different paths users can take on our site, one of the greatest things about Help Scout is that everything is super customizable: We can organize the queue in different ways, we can add manual and automatic routing, and we can set up mailboxes according to teams.
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Try Help Scout for free
See why ecommerce brands everywhere love Help Scout. Start talking with customers in minutes, and try risk free for 15 days.