Included in the ebook is an interactive worksheet designed to walk you through the process of creating your own social media support strategy.
Getting Started with Social Media Support
Create and launch a customized social media support strategy for your business using this comprehensive guide.
After reading this you will:
Understand what social media support is and how it can benefit your business.
Have the tools you need to create a social media support strategy for your company.
Be ready to coach your team on providing effective support on social channels.
Define a set of metrics to help you measure success.
Know how to select and implement the right social media support tools for your team.
Bonus: Worksheet
Who should read this ebook?
Customer service leaders interested in creating a social media support strategy for their team.
Customer support pros who want to learn about the relationship between customer support and marketing on social media platforms.
Marketing and social media managers looking to improve customer support when managing brand accounts.
CEOs and solopreneurs looking to learn how a social media support strategy can create brand loyalty and grow their customer base.
