Integrate Cordless with Help Scout
Telephony and AI-driven conversation intelligence for customer support teams
Modern customer support teams connect Cordless and Help Scout to gain deeper insights into customer conversations and maintain focus on delivering exceptional support.
This integration automatically logs and syncs call history data, call transcripts and recordings with Help Scout—including made or received calls, missed calls, and voicemails.
Incoming calls in Cordless link to corresponding customer profiles in Help Scout, allowing agents to view the customer's name and details, adding context to their phone conversations.
Do more with Help Scout and Cordless
Sync all call logs between Help Scout and Cordless
See customer details from Help Scout when you receive a call in Cordless
See AI summaries of conversations and links to call transcripts/recordings in your Help Scout mailbox
Already using Help Scout & Cordless? Here’s how to integrate
Not using Cordless yet? Click here to get started
Need help? Please send us your questions by emailing help@helpscout.com — we’re listening!
