Integrate Ringover with Help Scout
Manage calls & SMS from your inbox
Integrating Ringover with Help Scout makes it simple for customer-facing teams to work in perfect sync and deliver excellent service on every interaction.
Agents can handle calls and exchange text messages with customers using their Ringover phone number, without ever leaving Help Scout. All conversations handled via Ringover automatically log into Help Scout, capturing all the important details, from timestamps to audio recordings to agent notes and call tags.
One click is all it takes to communicate with contacts from Help Scout using Ringover’s Click2Call web extension. Ringover matches inbound callers with their existing Help Scout contact record or creates a new one for first-time callers. Use Ringover with Help Scout to harmonise all contacts, calls, and text conversations—right from your inbox.
Features:
Automatic logging of calls and texts in Help Scout customer profiles.
Call customers in one click from Help Scout.
Incoming caller identification and matching to their Help Scout profile.
Already using Help Scout & Ringover? Here’s how to integrate
Not using Ringover yet? Click here to get started
Need help? Please send us your questions by emailing help@helpscout.com — we’re listening!
