53 Key Ecommerce Statistics: Trends, Insights, and Predictions
Ecommerce continues to shape the landscape of modern business and marketing, reflecting a shift in how consumers shop and engage with brands. The rise of online shopping has transformed commerce, contributing to a complex, fast-paced environment where staying updated is critical to success.
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior and the impact of COVID-19, we'll cover a wide range of data you can use to inform your business or marketing strategy.
Ecommerce market share
When it comes to the modern retail landscape, ecommerce market share plays a pivotal role. Fundamentally, it indicates the portion of total retail sales that online purchasing represents, underscored by its growing significance in our increasingly digital economy.
Here are some key statistics highlighting the size and scale of the global ecommerce market:
Global ecommerce sales reached $5.2 trillion in 2021. (Statista)
In 2022, Amazon maintained its position as an ecommerce giant, securing 37.8% of the United States ecommerce market. (Statista)
China's Alibaba Group was the largest ecommerce retailer worldwide as of 2022, with an estimated $780 billion (USD) in online sales. (Statista)
In 2021, China was the global leader in ecommerce market share, with a commanding 56.7%. (Statista)
The United States followed China, with a significant — although lower — market share of 17.8%. (Statista)
Demonstrating the vast opportunity in the ecommerce sector, there are over 26.5 million active ecommerce websites globally. (MARKINBLOG)
By 2027, grocery ecommerce is expected to increase from 11.7% of total grocery sales in 2022 to 13.6%. (brick meets click)
In 2022, B2B ecommerce transactions globally reached $7.9 trillion, accounting for a significant portion of overall ecommerce activity. (Grand View Research)
In 2023, over 2.64 billion people worldwide bought goods and services online. (Insider Intelligence)
Consumer behavior in online shopping
Consumer behavior plays a vital role in informing businesses about purchase patterns and preferences. Understanding these trends equips ecommerce platforms with crucial insights to cater to their customers and adapt to the ever-changing marketplace.
Here's a closer look at some statistics about consumer behavior in online shopping:
In 2022, 41.8% of all retail ecommerce sales worldwide came from mobile, indicating the rise in “mcommerce.” (Insider Intelligence)
Approximately 70.19% of online shopping carts are abandoned, illustrating the need to optimize user experiences to drive conversions. (Baymard Institute)
62% of consumers say they won’t purchase from a retailer if free shipping isn’t offered. (Shippo)
Prior to making a purchase, 81% of consumers trust online reviews as much as personal recommendations. (BrightLocal)
Research shows that for every one second your site loads faster, conversion rates can increase by 17%. Fast loading times are crucial for maintaining user engagement. (Bidnamic)
49% of customers bought a product they did not intend to buy because they received a personalized product recommendation. (Invesp)
67% of online shoppers prefer using live chat assistance over phone, email, or social media when seeking support (Comm100), with millennials preferring live chat over every other communication channel.
89% of consumers said that watching a video convinced them to buy a product or service, emphasizing the role of multimedia in online shopping. (Wyzowl)
63% of complaints made on social media are addressed within 24 hours, but 39% of those who make a complaint via social media would prefer a response within 60 minutes. (Convince & Convert)
78% of consumers shop online for the convenience of it. (Oberlo)
In the United States, 51% of consumers shop online more than once a month. (Morning Consult)
Over 75% of consumers have stated that they made unintentional online purchases because of the convenience of online shopping. (Analytics Steps)
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Ecommerce growth projections
The ecommerce sector has witnessed extraordinary growth over the last decade, and this trend looks set to continue, influencing the retail landscape dramatically. Keeping track of these growth trajectories provides businesses with valuable context and assists in strategic decision-making.
Consider these key statistics for a deeper understanding of ecommerce growth:
The global ecommerce market size is expected to grow exponentially from $5.2 trillion in 2021 to about $8.1 trillion by 2026. (Statista)
The number of digital buyers worldwide has consistently climbed from 1.32 billion in 2014 to more than 2.64 billion by the end of 2023. (Insider Intelligence)
Mobile ecommerce (mcommerce) sales have seen a substantial increase and are expected to reach $534.18 billion, or 40.4% of ecommerce sales, in 2024. (Insider Intelligence)
US B2B ecommerce site sales are expected to grow from $1.676 trillion in 2022 to $2.472 trillion by 2026. (Insider Intelligence)
China’s ecommerce market is expected to reach $2.1 trillion in 2027. (Statista)
Globally, ecommerce sales are projected to grow to $8.1 trillion in 2026. (Statista)
The global ecommerce penetration rate is expected to hit 25% by 2027, up from 19% in 2022. (Statista)
The online grocery market has witnessed substantial growth; ecommerce penetration in the grocery sector is set to reach 15% by 2026, up from 8.8% in 2020. (Insider Intelligence)
Cross-border ecommerce sales grew from $750.1 billion in 2022 to an estimated $6.585 trillion by 2032. (Market Research Future)
Global ecommerce landscape
With the ever-growing number of people shopping online globally, the ecommerce industry continues to evolve at a rapid pace. A deep understanding of these trends, underscored by statistics, offers valuable insights for business strategies and expansions in the global market.
Let's delve into the statistics that detail the specifics of online ecommerce, with an emphasis on data sorted by country or region:
Worldwide ecommerce sales reached $5.2 trillion in 2021 and are expected to grow by 56% over subsequent years, reaching $8.1 trillion by 2026. (Statista)
China's ecommerce sales are expected to reach more than $3 trillion in 2023, making it the largest ecommerce market globally. (Insider Intelligence)
In the U.S., ecommerce sales are projected to hit $1.137 trillion in 2023, marking significant growth from $1.040 billion in 2022. (Insider Intelligence)
After a drop to $586.91 billion in 2022, Western Europe's ecommerce sales are expected to reach $604.33 billion in 2023. (Insider Intelligence)
India’s ecommerce market value was $22 billion in 2018 and is expected to surge to $350 billion by 2030. (Statista)
In Asia-Pacific, B2C ecommerce sales hit $3.468 trillion in 2022. (Research and Markets)
B2C ecommerce sales in the Middle East and Africa region are expected to reach $116.8 billion in 2023 and are projected to hit $168.8 billion by 2027. (Research and Markets)
In 2022, ecommerce sales in Latin America are estimated at $168 billion. (Statista)
Australia’s ecommerce revenue hit $18.769 billion in 2022, representing a huge increase over the last decade, up from $4.79 billion in 2013. (Statista)
Mobile ecommerce
In an age dominated by smartphones and tablets, mobile optimization is increasingly pivotal. Retailers need to understand the rising prevalence of mobile shopping (mcommerce) among consumers to adapt and optimize their online stores accordingly.
Here are some statistics that highlight the importance and prevalence of mobile shopping:
Retail mcommerce is expected to account for 43.4% of retail ecommerce sales in 2023, an increase from 41.8% in 2022. (Insider Intelligence)
Mcommerce sales in the U.S. are projected to top $510 billion in 2023, accounting for 42% of total ecommerce sales. (Insider Intelligence)
79% of smartphone users have made a purchase online using their mobile device in the last six months. (OuterBox)
The average mobile conversion rate is 2.49% as of March 2023. Conversion rates on mobile are lower than that of desktops (3.64%) and tablets (3.43%). (Dynamic Yield)
63% of shopping instances start online. (Think with Google)
60% of online shoppers abandon purchases because of poor user experience. (Storyblok)
50% of smartphone users are more likely to use a brand’s mobile site when browsing or shopping because they don’t want to download an app. (Think with Google)
58% of smartphone users prefer companies whose mobile sites or apps remember who they are and their past behavior. (Think with Google)
Despite the rise of mobile commerce, 80.79% of mobile shopping carts are abandoned, displaying a clear opportunity for improved user experiences to tackle shopping cart abandonment. (Barilliance)
Ecommerce predictions
While not statistics in the traditional sense, predictions and forecasts offer valuable insights about the direction of ecommerce, helping retailers stay ahead of the curve and plan for changing trends. From artificial intelligence (AI) to voice commerce, here are some predictions for the future of ecommerce:
Consumers will turn to AI assistants to find and select goods and services aided by the integration of smart assistants like Alexa, Google Assistant, and Siri in ecommerce platforms. (Emerging Europe)
The demand for personalized experiences is set to grow, with 59% of consumers saying they’re excited rather than uncomfortable by the idea that retailers would use their preferences and shopping history to personalize their shopping experience. (CI&T)
Social commerce will continue to grow. Global social commerce sales are estimated to hit $1.298 billion in 2023 and roughly 25% of users are already using the platforms for shopping. This means that influence marketing, shoppable posts, and high-quality social media content will be even more important to drive revenue. (IWConnect)
Sustainability and ethical consumerism will continue to gain momentum. As consumers learn more about sustainability practices and the impact of consumerism on the world around us, shoppers will continue to demand that businesses do their part. This might include increased demand for refurbished or ecological products as well as impacting shipping options (and carbon offsets). (Emerging Europe)
Demand for “buy now, pay later” programs will increase. These programs accounted for 7% of all online orders during the 2022 holiday season and that’s expected to increase to 9% for 2023. (Practical Ecommerce)
Leveraging ecommerce statistics for strategic success
Armed with these ecommerce statistics, you can make informed decisions that align with the evolving preferences and trends of the digital marketplace. The data serves as a foundation for crafting effective strategies and optimizing customer experience, ultimately promoting the growth and success of your online businesses.
Remember, these statistics are not merely numbers — they hold the key to unlocking opportunities in the highly competitive ecommerce industry. This data enables you to create an adaptable and innovative business approach that caters to the expectations of ever-changing shoppers.
Jacinda Santora
The Supportive Weekly: A newsletter for people who want to deliver exceptional customer service.