Inside Help Scout
Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.
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Inside Help ScoutFour customer service lessons leaders learned early — and still call on today
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company
Inside Help ScoutIntroducing AI Assist for Better, Faster Responses
AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.
Inside Help ScoutFinding Joy in the Feedback Loop — Through Improv and in the Queue
Supporting folks as they engage in all the things that fill them up outside of work is a priority at Help Scout.
In the Works, in your inbox
Inspiring stories, practical tips and guides, and behind-the-scenes content from Help Scout’s publication for founders and leaders who are growing businesses with purpose.
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Working Remotely
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Inside Help ScoutHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
Inside Help ScoutHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management tips Help Scout's founder learned running a fully remote company for 10 years.
Inside Help ScoutHow to Advocate for Colleagues in a Remote Work Environment
Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.
Product Updates
View More PostsInside Help ScoutIntroducing AI Assist for Better, Faster Responses
AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.
Inside Help ScoutMeet Help Scout's New Conversation Editor
When it comes to crafting the best responses possible, Help Scout’s brand new conversation editor has you covered.
Inside Help ScoutQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!
Editor's Picks
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
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